Defective items

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Return Policy

Defective items

CORAL CLUB will determine if the product is indeed defective.
CORAL CLUB may request photo/video evidence and/or that the product is shipped back to CORAL CLUB before a decision is made.
CORAL CLUB will determine whether shipment can be pre-paid or if the customer should pay for shipment, to be reimbursed later (if the product is deemed to be defective).
The customer has up to 15 days from the date of receiving the product to inform CORAL CLUB (in writing) that the product is defective.
If it appears that the damage was done in transit by the shipping company, it is the customers responsibility to cooperate with CORAL CLUB in filing a claim with the shipping company.
Once CORAL CLUB determines that the product is indeed damaged, CORAL CLUB will at its discretion choose to exchange the product or provide a refund, including the cost of shipping, if applicable.
CORAL CLUB reserves the right to exchange for the same or analogous product, as determined by the company.